Ebay Drop Shipping Success - Pay Attention to Your Suppliers

If you have a business on Ebay, you may be able to increase your profits and expand your business by using wholesale suppliers. Many wholesale suppliers will dropship products for you, allowing you to focus on what you do best: getting people to bid on your Ebay auctions. Still, there are some important things to keep in mind if you’re going to successfully integrate wholesale suppliers into your Ebay Business:

First of all, you need to keep a close eye on what your fulfillment times look like. Don’t be afraid to send your customers emails asking them for feedback, or even filling out some sort of customer survey regarding the time it took to fulfill their order. If your orders are taking longer than you think they should take to get to your customers, chances are you’ll hear back pretty quickly. Because your feedback score, and the reputation of your Ebay business rely so solidly on shipping issues, this is key. Ebay and online customers often expect better service in terms of shipments, and if your shipments are regularly being delayed you’re going to have payment reversals and negative feedback that are going to severely hurt your business in the long run.

You also want to keep a close eye on stock. It helps, in this regard, to choose a dropship wholesale supplier that allows you access to stock level information. When you’re selling items on Ebay, there is a time delay between the time you advertise the item and the time you receive payment for the item, and when you order it from your wholesale supplier. If your supplier runs out of the particular product you’re looking for in that time, you’re going to find yourself having to issue refunds and risk negative feedback. Remember, too, that Ebay sales are a contract. You’re not allowed to cancel an Ebay sale due to a product being unavailable. In fact, if you can’t provide a product to a customer, the buyer can petition Ebay to give you a seller nonperformance violation. When you get a certain number of these, Ebay will shut down your seller account.

You also need to be prepared to mediate returns. If a customer isn’t satisfied with the exchange or return process, you risk negative feedback that can hurt future sales. In some ways, you may wind up having to mediate the return process.